Cancellation & Refund Policy

At HOPPIO, we understand that travel plans may change. This Cancellation & Refund Policy explains the terms applicable to cancellations, no-shows, and refunds for taxi bookings made through the HOPPIO website, mobile application, phone, WhatsApp, or other official booking channels.

By making a booking with HOPPIO, you acknowledge and agree to the terms outlined below.

1. Booking Cancellation

Customers may request cancellation of a taxi booking through the official HOPPIO booking channels.

Bookings are subject to vehicle and driver availability, and HOPPIO reserves the right to accept or decline booking requests.

For cancellation requests, customers should contact HOPPIO as early as possible before the scheduled pickup time.

Cancellation within 2 hours of pickup

Cancellations made within 2 hours of the scheduled pickup time may be subject to a cancellation fee.

The applicable cancellation charge, if any, will depend on the booking and may be communicated to the customer at the time of cancellation.

This policy is consistent with HOPPIO’s existing Terms & Conditions.

2. Cancellation Before 2 Hours

Cancellations made more than 2 hours before the scheduled pickup time may be considered for cancellation without the applicable late-cancellation charge, subject to the terms of the specific booking.

Customers are advised to contact HOPPIO as early as possible if they need to cancel or modify their booking.

3. Customer No-Show

If the driver reaches the designated pickup location and the customer does not arrive within 30 minutes, the booking may be treated as a no-show and cancelled.

A cancellation/no-show fee may apply in such cases.

Customers are therefore requested to ensure that they are available at the pickup location at the scheduled time.

4. HOPPIO-Initiated Cancellation

In certain circumstances, HOPPIO may be required to cancel or modify a booking due to:

Vehicle availability issues
Driver availability
Vehicle breakdown
Operational circumstances
Road conditions
Government restrictions
Severe weather
Other unforeseen circumstances

Where a vehicle breakdown occurs, HOPPIO will make reasonable efforts to arrange an alternative vehicle at the earliest convenience, as stated in our Terms & Conditions.

If HOPPIO is unable to provide the booked service and a payment has already been collected, the customer’s refund eligibility will be assessed based on the circumstances of the booking and the amount actually paid.

5. Refund Eligibility

Refunds may be applicable in situations where:

A prepaid booking is cancelled by HOPPIO and the service cannot be provided; or
HOPPIO approves a refund after reviewing a cancellation or payment-related issue; or
A payment has been successfully collected but the corresponding booking cannot be fulfilled.

Any applicable cancellation charges or other charges associated with the booking may be deducted before processing the refund.

6. Non-Refundable / Deductible Charges

Where applicable, the following may be deducted from a refund:

Applicable cancellation charges
Charges already incurred for the booking
Additional services or charges already provided
Any other applicable charges communicated to the customer before or during the booking

Toll fees, inter-state permits, parking charges and other applicable additional trip charges are separate from the base fare as stated in HOPPIO’s tariff and Terms & Conditions.

7. Online Payment Refunds

For bookings paid through online payment methods, any approved refund will generally be processed against the original payment transaction/payment method, subject to the payment gateway, bank, or financial institution’s processing procedures.

The time taken for the refunded amount to reflect in the customer’s account may depend on the payment service provider or bank.

8. Cash Payments

For bookings paid in cash, refund arrangements, where applicable, will be handled by HOPPIO based on the circumstances of the cancellation and the applicable booking terms.

Customers should contact HOPPIO customer support for assistance.

9. Failed or Duplicate Payments

If a customer experiences a payment failure, duplicate payment, or an amount being debited without a confirmed booking, the customer should contact HOPPIO with the relevant payment/transaction details.

HOPPIO will review the transaction and coordinate with the applicable payment service provider where necessary.

10. Booking Changes

Requests to change the pickup location, drop location, travel date, pickup time, vehicle type, or other booking details may be subject to availability and additional charges.

Customers should contact HOPPIO as early as possible for any booking modification.

11. How to Request a Cancellation or Refund

To request a cancellation or discuss a refund, please contact HOPPIO through our official support channels:

Phone: +91 99620 62036
Email: info@hoppio.in
Website: HOPPIO.in

Please provide the following information wherever applicable:

Customer name
Booking reference/order ID
Registered mobile number
Date and time of booking
Pickup and drop locations
Payment/transaction reference, if applicable
Reason for cancellation or refund request

HOPPIO’s current website identifies phone, WhatsApp and email as customer-support channels.

12. Refund Review

All refund requests are subject to verification of the booking and payment details.

HOPPIO may request additional information or transaction details where necessary to investigate a refund request.

Approved refunds will be processed according to the applicable payment method and booking circumstances.

13. Policy Updates

HOPPIO reserves the right to update or modify this Cancellation & Refund Policy when necessary.

Any updated version will be published on this page with the revised effective date.

Customers are encouraged to review this policy before making a booking.

14. Contact Us

For any questions regarding cancellations, refunds, payments, or bookings, please contact:

HOPPIO
Chennai, Tamil Nadu
Phone: +91 99620 62036
Email: info@hoppio.in