This Privacy Policy explains how Hoppio ("we", "us", "our") collects, uses, shares and protects your information when you use the Hoppio driver/partner mobile application (the "Service"). By registering as a Hoppio driver you agree to this Policy.
1. Information we collect
Account & contact details: your name, mobile number (verified by OTP), email address and profile photo.
KYC & vehicle documents: driving licence, and as applicable Aadhaar, PAN, voter ID, PVC and vehicle documents (RC, FC, insurance, permit, pollution, tax), including their images and expiry dates, for verification and compliance.
Location data: your real-time GPS location while you are online or on a trip, used to receive nearby trip requests, for dispatch, and to let the customer and admin track the trip in progress.
Trip & earnings data: trips accepted, completed and cancelled, OTP confirmations, ratings, pickup/drop odometer and photos, wallet balance, commission and payment records.
Device & technical data: a push-notification (FCM) token, device identifiers, app version and basic log/diagnostic data.
2. How we use your information
Register and verify you as a driver/partner and keep your documents compliant.
Send you nearby trip requests and assign trips, and share the necessary customer pickup/drop and contact details so you can complete the trip.
Operate your prepaid wallet, hold and charge commission, and record earnings and penalties.
Send trip, wallet and account notifications (push and SMS).
Provide support, handle cancellations and disputes, and ensure safety and quality.
Detect, prevent and address fraud, abuse and policy violations.
3. How we share your information
Customers: your name, vehicle details and contact number are shared with the customer for an assigned trip.
Admin/operations: your documents, location and trip activity are visible to Hoppio operations for verification, dispatch and support.
Service providers: Google Maps (mapping & location), Google Firebase Cloud Messaging (push notifications), and an SMS gateway (OTP and alerts).
Legal: when required by law or to protect users' rights and safety.
We do not sell your personal information.
4. Background location
The driver app may access your location while running in the background, only when you are online or on an active trip, so trip requests and live tracking work even when the screen is off. You can stop sharing location by going offline or revoking the permission in your device settings; some features will not work without it.
5. Data retention
We keep your account, document and trip records for as long as your account is active and as required for legal, tax, accounting and dispute-resolution purposes. You may request deletion as described below.
6. Account & data deletion
You can request deletion of your account and associated personal data by emailing info@hoppio.in (or calling +91 72007 14411) from your registered email or mobile, with the subject "Delete my account". We will verify and process the request, removing personal data that we are not legally required to retain (for example, statutory financial records).
7. Security
We use reasonable technical and organisational measures (encrypted transport, access controls) to protect your information. No method of transmission or storage is fully secure, but we work to safeguard your data.
8. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date above shows the latest revision; continued use of the Service means you accept the updated Policy.