This Privacy Policy explains how Hoppio ("we", "us", "our") collects, uses, shares and protects your information when you use the Hoppio customer mobile application and website (the "Service"). By using the Service you agree to this Policy.
1. Information we collect
Account & contact details: your name, mobile number (verified by OTP), email address and profile photo.
Location data: your pickup and drop-off addresses and GPS coordinates, and your device location while booking or during an active trip, so we can show nearby service, calculate fares and let your assigned driver reach you. Precise location is used only when the app is in use for an active or pending booking.
Trip & booking data: bookings, fare estimates, trip history, ratings and any remarks you add.
Payment information: payment is made directly to the driver (cash/UPI); we store the payment status and any payment-proof image you or the driver upload. We do not store card or bank-account numbers.
Device & technical data: a push-notification (FCM) token, device identifiers, app version and basic log/diagnostic data.
2. How we use your information
Create and secure your account and verify your phone number.
Take bookings, match you with a driver, calculate fares and complete trips.
Share your pickup/drop and contact number with the assigned driver so the trip can be carried out.
Send trip updates, OTPs and service notifications (push and SMS).
Provide customer support and resolve disputes, including cancellations.
Detect, prevent and address fraud, abuse and safety issues.
3. How we share your information
We share data only as needed to run the Service:
Assigned driver: your name, contact number and pickup/drop location are shared with the driver assigned to your trip.
Service providers: Google Maps (mapping & geocoding), Google Firebase Cloud Messaging (push notifications), and an SMS gateway (OTP and trip alerts).
Legal: when required by law, regulation, or to protect the rights and safety of users and the public.
We do not sell your personal information.
4. Data retention
We keep your account and trip records for as long as your account is active and as required for legal, accounting and dispute-resolution purposes. You may request deletion as described below.
5. Account & data deletion
You can request deletion of your account and associated personal data at any time by emailing info@hoppio.in (or calling +91 72007 14411) from your registered email or mobile, with the subject "Delete my account". We will verify and process the request, removing personal data that we are not legally required to retain.
6. Security
We use reasonable technical and organisational measures (encrypted transport, access controls) to protect your information. No method of transmission or storage is fully secure, but we work to safeguard your data.
7. Children
The Service is not directed to children under 13, and we do not knowingly collect their data.
8. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date above shows the latest revision; continued use of the Service means you accept the updated Policy.